Thank you... customer service?

Wow... I didn't expect people to be back so soon, or that they would forgive me so easily. Thanks! You guys are awesome!

(The puppy dog picture worked so well yesterday, I thought I would try another one today!)

The weather outside is good, I feel good, now I need to turn this positive energy into positive results. I wasn't as productive at work as I wanted to be today, but I am planning to move a couple loads of boxes from the duplex to the marital home. If I get really ambitious (although I doubt it), I will mow the lawn at the marital home.

How many people have Comcast as their TV/Phone/Internet provider? Well I have been using Comcast for many, many years. Not because they are the best, but because for the longest time they were really the only option in my area, unless I wanted to switch to satellite. Recently Verizon has opened up their phone service to include TV and Internet connection. I haven't looked into them, but I am seriously considering it.

I was reviewing my bills today and I see that Comcast has started to charge me for HBO and Starz which I have had for well over a year now for free as part of some "bundled package". Well apparently the package expired and no one told me, so they just started charging me for the extra channels. I called them today and asked them to remove the channels, and asked what else they could do to make my monthly bill a little more affordable. Angie, who was a nice representative, told me that they had a bundle that would last a year, and would give me three additional premium channels, along with HBO and Starz that I am getting now, and PAY LESS than I am now. Of course, I have to remember that next September I will need to call back in again to see what new bundles they have then, if not I will get a heck of a jump in the bill with 5 premium channels!

I asked why didn't I get automatically switched to this bundle so I would be a happy customer when I got the new channels with only a very modest increase in my bill, instead of a huge increase in my bill with no additional services. She said, that they can't add channels without the customer calling and requesting it. Apparently, it's not against their policies to increase my bill, but it is against their policy to increase my services...

I really hate the lack of customer services some of these companies offer... I have complained about this company before (Comcast 9/2007), but I think it bears repeating... What can we do to go back to a society where customer service is important?

Later Lou